Henry recounts his failed attempt to invoke consumer rights for a broken laptop, culminating in a humorous call to Apple support where he tried and failed to charm an American agent. The hosts then discuss the decline of UK seaside towns and Henry’s baffling attempt to explain Carlo Rovelli’s physics book on time and entropy. The episode concludes with listener submissions, including a Scottish Gaelic rendition of the email jingle and a story from a Great British Sewing Bee finalist.