309. Stretch, Don't Stress: How Great Communication Makes Better Leaders
Topics discussed
Introduction and guest background
Origin of Multiplier vs. Diminisher concepts
Behaviors and cues of diminishing leadership
Psychological safety and the balance of stretch
The role of tone and intent in asking questions
Key question: What do you need from me?
Leadership as customer service
Defining impact players and handling ambiguity
Accidental diminishing and the intent-impact gap
Identifying and correcting well-intended diminishing
Sponsor break
Research on formative experiences in leadership
Admired communicator: Kim Scott and radical candor
Three ingredients for successful communication
Closing remarks and show credits
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