Jefferson Fisher interviews celebrity trainer Ben, who discusses communicating with high-ego clients by prioritizing honesty and simplicity over complexity. Ben explains that directness builds trust, sharing anecdotes about training stars like Justin Timberlake and correcting form without being a jerk. He advocates for the "Platinum Rule"—treating others as they wish to be treated—and using open-ended questions to tailor his approach to each client's emotional state and goals.
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