A rebate runaround, a car rental rip-off and … roaches?!
Summary
This episode shares four listener stories of consumer frustration, from a confusing rebate process to a cereal shrinkflation surprise. The host connects these tales to economic concepts like "sludge" and "downward sticky" prices. It also covers a disputed car rental damage charge and a bizarre incident where a customer received a modem shrink-wrapped with live cockroaches.
Topics discussed
Introduction: Listener tales of consumer rage
Sponsor announcements: HubSpot, Capella, LinkedIn
Joe's dishwasher rebate and the concept of sludge
Deb's cereal shrinkflation and sticky prices
Jonathan's car rental dispute and corporate consolidation
Katie's Spectrum modem with cockroaches inside
Credits and production team acknowledgments
Sponsor announcement: Allianz Travel Insurance
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