Introducing ‘METRO’ From Serial Productions
Summary
Reporter Sarah Koenig investigates the Diamond District and the online jewelry store TracksNYC, sparked by a viral video of a brawl involving owner Max Agagiani. Spending two days embedded with the staff, she explores the tension between authentic commerce and performative marketing, observing Max's aggressive management style and the high-pressure sales environment.
Topics discussed
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Introduction to the new show Metro
The viral Diamond District fight video
Reporter Corey Kilgannon and the Diamond District
Sidewalk hawking and meeting James Bond
Skepticism and visiting TraxNYC
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Sponsor: Quince holiday shopping
Observing the mezzanine and loyal fans
Sales surge and new trainees Ray and Shivanya
Phone sales training and competition
Fake customers and real inquiries
Two young men browsing luxury watches
Backgrounds of Grayson and Malad
The coin flip deal for the AP watch
Max's marketing persona and integrity
Sponsor: Charles Schwab
Sponsor: Okta and Max's background
Max's early career and hiring philosophy
Staff meeting: reprimanding Justin
Max's trust issues and job security
Debriefing the meeting with Max
Grayson returns to sell the watch
Discovery that the watch is fake
The team's reaction to the scam
David calls Grayson to cancel the buyback
Reflections on street justice and Max's persona
Grayson's response and the watch's fate
Credits and production team
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