Fixable: Kelli - "How do I deal with a communication breakdown?"
Summary
In this episode of Fixable, hosts Anne Morris and Frances Frey help Kelly, a cardiovascular nurse, address communication breakdowns between doctors and nurses. They identify that poor transparency and lack of personal connection hinder patient care in complex, hierarchical settings. The hosts propose actionable fixes, such as structured onboarding rituals and nurse-driven initiatives to foster human connection. Kelly commits to introducing herself to new residents and collaborating with colleagues to improve unit cohesion.
Topics discussed
Sponsorships and show introduction
Hosts introduce Fixable and share icebreaker stories
Introducing caller Kelly and her communication challenges
Sponsor breaks
Kelly details specific breakdowns in patient care coordination
Diagnosing the problem: transparency and hierarchy
Analyzing successful relationships and the value of personal connection
Proposing structural changes for new staff onboarding
Sponsor breaks
Developing nurse-driven initiatives for welcoming colleagues
Action plan: small steps and restoring agency
Broader organizational lessons on surfacing problems
Closing credits and final sponsorships
Listen ad-free on Castria