103 - Question in Chinese with ShaoLan and Founder and CEO Michael Schneider at Service
Summary
ShaoLan teaches the Chinese phrase "wen ti" (problem) with guest Michael Schneider, founder of Service. They explore the cultural history of exams and social hierarchy in ancient China. The episode covers distinguishing big versus small problems and using "mei wen ti" to say "no problem."
Topics discussed
Introduction and guest Michael Schneider
Pronunciation and meaning of 'Wenti' (Question)
Ancient Chinese social hierarchy and exams
Modern entrepreneurs vs. scholars and big vs. small problems
Personal anecdotes: Dim sum and flat tires
ServiceTitan's approach to solving customer problems
Case study: Saving $8000 on medical insurance
Phrases for 'I have a problem' and 'No problem'
Conclusion and episode summary
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