Secrets to Getting Great Customer Service & The Curious Story of Remote Controls
Summary
This episode explores why smells trigger vivid memories due to their direct link to the brain's emotional centers. Guest Christopher Elliott offers strategies for effective customer service complaints, emphasizing the importance of staying factual and creating a paper trail. Caitlin Benson Allott details the history of remote controls, from Tesla's early experiments to the origin of the term "clicker." The show also explains that wrinkly fingers are a nervous system response designed to improve grip on wet objects.
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