The Trust Diagnosis
Summary
Malcolm Gladwell interviews crisis communications expert Dan, who applied his professional instincts to navigate a misdiagnosed prostate cancer case. After initial doctors deemed surgery futile, Dan trusted his judgment to seek second opinions, ultimately finding a surgeon willing to operate. The episode explores how misplaced trust in flawed data can be overcome by relying on experience, intuition, and rigorous personal analysis to make life-altering decisions.
Topics discussed
PayPal Open sponsorship and introduction
Malcolm Gladwell's cancer diagnosis story
Introduction of Dan and crisis communications
The nature of trust in high-stakes crises
Gladwell's medical crisis and conflicting advice
Applying crisis management skills to health decisions
Choosing a surgeon and the surgery outcome
Three layers of trust and final reflections
Listen ad-free on Castria