Inside the Tech Stack Behind the Modern Store with Yevgeni Tsirulnik & Naresh Keswani of Toshiba
Summary
Joel Beasley interviews Yev and Naresh from Toshiba Global Commerce Solutions about digitizing physical retail stores. They discuss leveraging AI, computer vision, and agentic AI to create personalized shopper experiences and streamline operations. The conversation highlights the shift from e-commerce focus to modernizing in-store infrastructure using Toshiba’s open Alera platform. They also address the challenges of scaling AI solutions and the importance of solving core business problems over mere technology adoption.
Topics discussed
Introduction of Yev and Naresh from Toshiba Global Commerce Solutions
The shift from digital-only to modernizing physical retail experiences
Using AI, computer vision, and data to personalize in-store shopping
Business case for modernization: ROI, loyalty, and operational efficiency
Advanced loyalty programs and cashier-less store experiences
Real-world examples: Smart carts and Wegmans' innovative checkout
Future retail tech: Autonomous robots and AI concierge agents
Agentic AI: Moving from experiments to governed, scalable products
Alera platform: Open commerce ecosystem for rapid innovation
Personal career journeys and closing remarks
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