Episode 432: AI-Era Consulting Billing for Microsoft Cloud Delivery
Topics discussed
Introduction: Shifting billing models for MSPs and AI
From hourly billing to outcome-driven delivery
Defining success criteria and fixed packages
Current billing models: T&M vs. fixed vs. hybrid
AI-assisted delivery: Speed, cost, and hallucinations
Building reusable IP and executive readouts
Selling the delivery machine and measuring timelines
Sponsor segment: NASUN file storage and TCO
The irreplaceable value of human expertise and context
Secure Score and CIS benchmarks: AI vs. human judgment
The plumber analogy: Why DIY fails in complex IT
The future of AI-assisted consulting and job evolution
Risk management: Validating AI-generated assessments
Customer expectations: Transparency and IP ownership
The decline of manual scripting and rise of AI tools
Trust in AI: Verifying scripts and understanding code
Leveraging existing resources like GitHub repos
AI pricing, model tiers, and platform competition
Conclusion and call to action
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