AI bots are collecting debts — or at least trying to
Summary
Marketplace Tech explores the rise of AI in debt collection with Wired’s Kate Nibbs. While AI bots are cheaper and scalable than humans, they often perform poorly, making errors like calling settled debts. The episode highlights risks of accidental payments and scams, noting a trend where bots negotiate with other bots. Surprisingly, some callers seek comfort in these interactions, reflecting broader societal loneliness.
Topics discussed
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Intro: Rise of AI in debt collection
AI vs. Human collectors: Cost and efficiency
Hybrid models: When humans enter the loop
Testing AI bots: Glitches and errors
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Risks: Scams and bot-to-bot negotiations
Economics: Why AI will dominate telemarketing
Social aspect: Loneliness and AI interactions
Ad: Capital One's Chat Concierge AI for car shopping
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