Give Positive Feedback Just For Doing Their Job! - Part 1
Summary
Hosts Mark and Sarah argue that managers should give frequent, small positive feedback for routine work to build trust and make negative feedback effective. They explain that focusing only on mistakes destroys relationships, while acknowledging standard performance reinforces desired behaviors. The episode emphasizes using a consistent feedback model for both praise and correction to encourage future actions. Listeners are advised to establish regular one-on-ones first, then practice giving positive feedback before addressing negative issues.
Topics discussed
Introduction and Effective Hiring Manager Conference promo
The principle of sooner and smaller feedback
The bias toward noticing mistakes over successes
Why positive feedback is the key to negative feedback
Episode outline and lowering the bar for praise
Caveat on the Manager Tools feedback model
Foundational rule: Feedback is for future behavior
Foundational rule: The need for a standard framework
Effective Communicator Conference promo
The 80/10/10 rule and the feedback ratio problem
The middleman test and building trust
Building trust through one-on-ones before feedback
Recommended timeline for implementing feedback
Conclusion and call to action
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