Executive coach Muriel Wilkins guides Carmen, a leader facing feedback on tense interactions, to recognize her defensive "closed" responses. They identify that Carmen’s assumption of having the "best answer" creates rigidity, contrasting it with a "curious" approach that values collaboration. By reframing her mindset from "I have the best answer" to "we have the best answer," Carmen learns to align her tone and words with her goal of building stronger teams. The session concludes with strategies for foresight, insight, and course correction to help her choose the right leadership style for …
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