How to Upgrade Your Small Business with Smarter Tech for Happier Customers
Summary
Host Tara Reade explores how small businesses can leverage technology to navigate economic challenges, featuring insights from AT&T’s Angela Muniz on AI and connectivity trends. The episode also includes a panel with Deysha Board, founder of Deysha Board Gallery, and Mina Hawk, CEO of Tony Roma’s, who discuss strategic scaling, contraction, and integrating tech like virtual galleries and AI training. Together, they address balancing innovation with customer comfort while maintaining human connection in an increasingly digital landscape.
Topics discussed
Introduction and small business challenges
Sponsorships: AT&T Business and Spotify
Interview with Angela Muniz on tech trends
Small business use cases for connectivity
The importance of reliable infrastructure
Balancing innovation and operational focus
Audience activity: Defining your 2026 bet
AT&T services for scaling small businesses
Future opportunities and advice for owners
Networking and sponsor segments
Introducing guests Deysha and Mina Hawk
Deysha's art gallery scaling and contraction
Tony Roma's history and global expansion
Integrating technology in restaurant operations
Deysha's use of tech for art accessibility
Managing customer comfort with new tech
Generational differences in tech adoption
Deysha's funding and bootstrapping journey
Mina Hawk's path from law to CEO
Closing remarks on boldness and scrappiness
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