#141 AI Pat Works Here Now: Why Agents Must Follow Human Rules with Pat Casey // CTO @ ServiceNow
Topics discussed
Introduction and guest background
Early career and first software project
Joining ServiceNow and meeting Fred Luddy
Engineering culture and scaling the team
ServiceNow architecture and the monolith
Multi-tenancy and database operations
Database evolution and MariaDB
Raptor database and open source contributions
AI coding tools and productivity shifts
Enterprise AI agents and agentic workflows
Pricing models and future of enterprise software
Market perception and ServiceNow's strategic position
Release cadence and customer adoption challenges
Advice for CTOs on AI adoption
Easter egg and final reflections
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